Program terms & disclaimers
TLC customers must have eligible full coverage insurance on the date of the claim. Liability insurance will not cover a total loss claim.
If the customer has already made the insurance claim and the vehicle has already been deemed a total loss, TLC will not pay the customer $250.
At TLC we are here to help guide our customers through the total loss process. TLC is not responsible for the negotiation process between our customer and the insurance provider. It is the sole responsibility of the customer and insurance provider to come to an agreement on the terms and conditions of the total loss claim.
With a total loss claim, the customer can make the decision to keep their vehicle or turn it over to their insurance provider. This is the sole decision of the customer based on the total loss settlement agreement with their insurance provider.
Once the customer vehicle is deemed a total loss, the customer is responsible for collecting their belongings out of the vehicle if they decide to turn over title and vehicle to their insurance provider.
The vehicle must be scheduled in and remain at our shop until the customer and insurance provider come to an agreement in order to receive the $250 (paid by check).
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